Purchases & Payments

We accept credit and debit cards through Stripe. For wholesale (B2B) orders, we also accept secure bank transfers.

Currently, we do not offer installment payments. All orders must be paid in full at the time of purchase.

Absolutely. All transactions are processed through Stripe’s secure and encrypted payment gateway, ensuring your data stays protected.

Yes, bank transfer is available for approved wholesale orders. Please contact us to receive our bank details.

Yes, you will receive an automatic email confirmation after your payment is successfully processed.

Our Products

Yes! Our formulas are designed to be effective on all hair types, including straight, wavy, curly, and coily hair

Absolutely. Sense is proudly certified vegan and we never test on animals.

No. We formulate without sulfates, parabens, or synthetic dyes—just clean, effective ingredients.

Yes. Our formulas are gentle and dermatologically tested to be safe for sensitive skin and scalps.

Our products are proudly developed and manufactured in Colombia, using high-quality natural ingredients.

Shipping & Delivery

Orders within the U.S. usually arrive in 3–6 business days. Wholesale orders may vary based on volume.

Shipping fees are calculated at checkout. Orders over a certain amount may qualify for free shipping.

Once your order ships, you'll receive an email with your tracking number and a direct link to follow the shipment.

At the moment, we ship within the U.S. only. International shipping options will be available soon.

Please contact us within 48 hours of delivery with photos of the product and packaging. We’ll help resolve the issue quickly.

Returns & Exchanges

We accept returns on unused and unopened products within 14 days of delivery. Please contact us to initiate the return process.

If you experience a reaction, discontinue use immediately and contact us. We’ll guide you through a safe return and refund process.

Once we receive your return, please allow 5–7 business days for processing and refund.

Yes, exchanges are possible for unopened items. Contact us to arrange it.

Customers are responsible for return shipping unless the product was damaged or incorrect.